Refund policy

Return Eligibility

• Returns must be requested within 10 days of delivery in original condition. 
• Items must be unworn, unwashed, and in their original condition with all original tags attached.
• Items showing signs of wear, makeup, deodorant, perfume, stains, or damage cannot be accepted.
• All returns are subject to inspection before store credit is issued.

Store Credit

Once your return is received and approved, you’ll receive a digital store credit for the purchase price of the returned item (excluding original shipping fees, taxes, and any applicable duties). Store credit does not expire and can be used toward any future purchase on mykoko.co.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Sale or discounted items
• Gift cards
• Accessories (if applicable)
• Items marked “Final Sale”

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. We’ll make it right as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

How to Start a Return

To request a return, please email mykokoworld@gmail.com with your order number and reason for your return. Once approved, we’ll provide instructions for sending your item back.

Thank you for supporting mykoko.